Refund policy

This return and refund policy is specifically designed for a 3-day return window focused on damaged or incorrect ("changed") items. You can copy and paste this into your Shopify Legal Settings (Settings > Legal).

Thank you for shopping with GHAZALI MART. We want to ensure you are satisfied with your purchase. If your product arrives damaged or is not what you ordered, please review our policy below.

You have 3 days from the date of delivery to request a return or exchange. To be eligible, you must initiate the process within this 72-hour window.

Returns are only accepted under the following circumstances:

• Damaged Items: The product arrived broken, chipped, or otherwise unusable due to shipping or manufacturing defects.
• Incorrect Items ("Changed"): The item received is different from what was ordered (e.g., wrong size, color, or completely different product).

Exclusions: Items must be unused, in their original packaging, and have all tags attached. We do not accept returns for "change of mind" or after the 3-day window has expired.

To start a return, please follow these steps:

1. Email Us: Contact our support team at Whatsapp 03124458369 within 3 days of delivery.
2. Provide Proof: Include your order number and photographic evidence clearly showing the damage or the incorrect item received.
3. Wait for Approval: Once we verify the issue, we will send you instructions on how to return the item or process your replacement.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed automatically to your original payment method within [Number] business days.
• Exchanges: If the item was damaged or incorrect, we will ship a replacement at no additional cost to you, subject to stock availability.

• For damaged or incorrect items, we will provide a prepaid shipping label or reimburse your shipping costs.
• Customers are responsible for ensuring the item is packaged securely for its return journey.